Frequently Asked Questions
Halo Hair Frequently asked questions
Will ASHLYNN BRAID® Hair work for me?
ASHLYNN BRAID® Hair is made for virtually everyone. Especially girls and women with thinner hair, as finer ends blend better with our hair, creating a natural look. They sit quite low on your head too, so you can pull plenty of your own hair over the band to cover it. If you’re feeling unsure, simply check out the before and after pictures and compare them with your current hair. Still not sure? Send us some pictures under good lighting of your current hair, showing your hair from root to end, and we will tell you exactly what we would recommend.
What's the difference between our Glow Up and Angel Hair?
This refers to their different lengths and volume, which depends on the amount of hair attached. Not everyone wants long hair, so our “Glow Up” option – which is 100 grams and 31 centimetres – is designed to add volume and a bit of length. Whereas, for the women who want it longer and fuller, “Angel Hair” – weighing 140 grams and 51 centimetres in length – helps balance out the ratio of hair from top to bottom.
Is it heavy or unfomfortable?
Wearing it is a new sensation, so yes, you might feel an added weight; but that feeling will pass in 10-15 minutes and you will become more and more comfortable with it over time.
What if my head is too big or too small and it doesn't fit?
Each ASHLYNN BRAID® Hair comes with several wire sizes. So, all you need to do is pick the wire that best fits your head.
What is Remy Hair?
REMY Hair is the highest grade of human hair on the market. This is because the hair still has its outer cuticle layer and all the follicles face the same direction. This makes ASHLYNN BRAID® Hair last longer, stay shinier, feel silky, and stay tangle free.
Will ASHLYNN BRAID® Hair damage my own hair?
We can confidently say that ASHLYNN BRAID® Hair will NOT damage your hair. There is no complicated and lengthy process, no weaving, no clips, and no glue.
How long will my ASHLYNN BRAID® Hair last?
Depending on how often it is worn, as well as the care given to your ASHLYNN BRAID® Hair, it should last 6-9 months or longer. Being that this is a Human Hair product there isn’t a guaranteed time frame.
How does the ASHLYNN BRAID® Hair stay on?
Your ASHLYNN BRAID® Hair won’t slip off when worn properly. It sits in an angle so it fits securely to your head. In addition, the weight of your hair laying on top will help keep it in place too. It might feel slightly unusual in the beginning but you’ll get used to it as you wear it.
Will the wire hold?
The ASHLYNN BRAID® wire is designed to hold up to multiple kg of weight, so yes, it holds. We include 4 different wires (2 stretchy and 2 fixed non-stretchy), so if one’s not fitting quite right, you can change it to another.
Will my ASHLYNN BRAID® Hair be ready to wear when it arrives or does it need to be cut or blended?
If your hair ends are thin, potentially. Most of the time though, you’ll need to make some minor adjustments, so it can naturally blend in with your own hair.
Will my ASHLYNN BRAID® Hair needs clips to stop it from moving? Does it come with clips?
When positioned correctly, no. There is no need for clips and yes, it will sit securely. Thus, it does not come with clips.
Can I wear ASHLYNN BRAID® Hair if I already have extensions?
Yes, you can certainly wear multiple extensions at the same time. Keep in mind, each of our extensions have 100 or 140 grams of 100% Remy Human Hair, which is the equivalent of a full head of hair. That said, you can enjoy double or triple the luxurious volume that you would achieve with multiple extensions if you so desire. We would recommend getting them fitted professionally and having them expertly blended to sit perfectly.
Can I sleep in my ASHLYNN BRAID® Hair?
Because ASHLYNN BRAID® Hair is so simple to remove and put back on, we recommend removing it and hanging it up prior going to sleep to best preserve its custom style. Then, upon waking, you can quickly and easily put on your ASHLYNN BRAID® Hair again.
How do I adjust the ASHLYNN BRAID® Hair wire to fit my own head?
Simply detach the wire that’s on your ASHLYNN BRAID® Hair now, then play around with the different wire sizes to find the one that suits you best. On the lace, there are additional eyelets that will help you adjust the lengths.
How do I know if the ASHLYNN BRAID® is sitting in the right spot?
You want the wire to sit 3-8cm back from your hairline, whilst the part of the wire with hair should fit nicely under the back/bottom of your head, with the top sides of your ASHLYNN BRAID® Hair sitting just above your ears. Play around with the different wire sizes until you find the perfect fit. You can also watch our instructional videos.
Can I use the long ASHLYNN BRAID® Hair even if my hair is shorter?
Yes … but we recommend spending some time blending it as it can look unnatural otherwise. The bigger the difference between your hair and the ASHLYNN BRAID® Hair’s length, the more you’ll need to do with styling, waving, and layering to make it blend. It’s best to go with a realistic length in comparison to your own hair.
Can I style and blend my ASHLYNN BRAID® Hair?
Yes, because ASHLYNN BRAID® Hair solutions are 100% Remy Human Hair. You can curl or straighten your ASHLYNN BRAID® Hair as you wish. However, we do recommend treating it like your own hair by not using very high heat while styling it.
How does the wire not show?
The wire is transparent, therefore virtually undetectable! Especially after a layer of your own hair has been pulled out from underneath.
How do I know what colour is right for me?
If you are confident in picking out your own colour, just remember to go for the colour on your ends; it’s the part you want to blend with the ASHLYNN BRAID® Hair, so it makes sense for those colours to match. If you get it wrong, no worries. We offer full refunds on unused ASHLYNN BRAID® Hair within 14 days, so you can be sure you’ll find your personal solution one way or another.
Can you help with the colour if I send a photo?
How can I check that it matches my hair colour properly?
After removing it from the box, hold the ASHLYNN BRAID® Hair to the ends of your own hair – since the ASHLYNN BRAID® will be sitting underneath the bottom region of your natural hair – so the important thing is for your ends to blend will with the ASHLYNN BRAID® Hair.
Can I dye my ASHLYNN BRAID® Hair?
Generally going two shades darker is not a problem, but we recommend always doing a test strand first, as the extensions will absorb colour faster than normal hair. We advise against lightening ASHLYNN BRAID® Hair in any way, because the hair has already been colouring processed. Just as bleaching agents may cause damage to your own natural hair, it can severely damage the extensions. It’s best to seek professional assistance as we cannot guarantee results or be held responsible for any failed colour attempts. Please note: ASHLYNN BRAID® Hair should not be bleached.
I have two colours in my hair. Will ASHLYNN BRAID® Hair blend?
Absolutely. For best blending results, we recommend you match your ASHLYNN BRAID® Hair to the lighter of the two colours. Otherwise, we also offer a few mixed coloured ASHLYNN BRAID® Hair options.
Is it natural, human hair? Can I treat it like my own hair with hot styling tools?
ASHLYNN BRAID® Hair is 100% natural. All our extensions are made of European textured 100% Remy Human Hair. This means it’s soft, long-lasting, and looks natural. It also means you can treat it like your own hair and treat it with hot styling tools.
How do I wash the ASHLYNN BRAID® Hair?
Use a salon quality, sulphate-free shampoo and wash ASHLYNN BRAID® Hair with cold water. Use a salon quality conditioner and rinse the ASHLYNN BRAID® Hair thoroughly with cold water. Do not rub, twist, or squeeze your ASHLYNN BRAID® Hair too hard. Treat it gently. Only gently squeeze out excess water and pat dry with towel. Try not to bend and twist while drying. Gently comb the ASHLYNN BRAID® Hair starting from the ends, keeping the pressure of the wet area. Using a wide toothcomb. Do not use a hair dryer to dry the ASHLYNN BRAID® Hair. Hang your ASHLYNN BRAID® Hair rather on a small hanger and let air-dry. Style (curl, flat iron) the ASHLYNN BRAID® Hair – comfy on a hanger – as you desire after it is completely dry. Hairspray and serum are fine to use with your ASHLYNN BRAID® Hair. Keep in mind that your ASHLYNN BRAID® Hair does not require a lot of product cause although it is natural hair it has already been treated to last for months.
How often do I need to wash my ASHLYNN BRAID® Hair?
Not very often, it’s plenty enough to wash it once or twice every 3 months. Depends on how often you wear it and how many hair styling products you use directly on the ASHLYNN BRAID® Hair. ASHLYNN BRAID® Hair does not come into direct contact with your scalp, so it does not require washing as often as your own hair. The fewer products you use on your ASHLYNN BRAID® Hair, the less often you need to wash it. Note that each time you wash, you remove a little of the silicone coating, which protects the hair and preserves its softness
Eyelashes Frequently asked questions
How does it work?
There is no need for glue, all you need is our Ashlynn Braid Fix® Eyeliner. Use our transparent or black eyeliner to draw a line, then just attach your Ashlynn Braid Eyelashes. Easy as that!
Why is it better than glue?
There’s no need to wait minutes for the glue to dry just to have it slip when you apply it. There will be no crusty residue after it dries and it also won’t pull your eyelashes off when removing.
Black and transparent eyeliner
We have black and transparent options (both work just as well), this way you can choose which look you prefer. The transparent eyeliner will dry to be completely transparent, this way you don’t even have to draw a perfect line.
How do I remove it?
Gently peel the Ashlynn Braid® Eyelashes off, don’t worry it won’t tug at your own eyelashes. You can remove the glue with ease, just use any micellar water or makeup remover.
How many times can I reuse it?
If you take care of it, it can be reused 20+ times. We recommend cleaning it every 5 wears or so with a q-tip and some makeup remover to clean off any glue residue.